Frequently Asked Questions
General- How do I add new items?
- How do I import data into 1Password for Windows?
- How do I export data from 1Password for Windows?
- How do I create a strong password?
- How do I use a generated password?
- What do the keyboard shortcuts do?
- Why is my 1Password data locked?
- How do I change my master password?
- What if I've forgotten my master password?
- Can I copy and paste my username and password?
- What if I don't want to use the Clipboard? (Auto-Type)
- How do I foil key loggers?
- How do I add or delete Login icons ("thumbnails")?
- How do I add, view, and remove attachments?
- How do I work with the search feature?
- How do I work with vaults and folders?
- Can I use a single Login item for multiple sites?
- Can 1Password automatically detect a form and fill it for me?
- How do I use my 1Password data when away from my computer?
- Why doesn't 1Password for Windows look like 1Password 3 on my Mac?
- How many licenses do I need?
- How secure is 1Password?
- How can I keep 1Password up to date?
Installation & Setup- Where is my 1Password data?
- How do I move my 1Password data to a different directory?
- How do I start over with an empty data file?
- How do I configure 1Password to launch at startup?
- How do I completely uninstall 1Password?
Browsers- Where is the 1P button in my browser?
- Why doesn't Ctrl+\ work in my browser?
- How do I install the 1Password extension for Chrome or Safari?
- Will 1Password for Windows work with Internet Explorer running in Protected Mode?
- How do I disable my browser's built-in password manager?
Backing Up & Syncing
TroubleshootingFrequently requested improvements
For the “short list” of planned near-term enhancements, please see the “issues and features” thread near the top of our 1Password for Windows support forum.
What if my question isn’t here?
Please take a few minutes to check the Introduction, Getting Started, and Tutorials sections of this user’s guide. They should give you the basic information you need to get working with 1Password for Windows.
If you still can’t find an answer to your question, please visit our support forum (or Help > Online Support Forum) or send e-mail to support@agilebits.com. We love hearing from you and are happy to help.
You can also send us an error report—in 1Password, choose Help > Diagnostics Report. You can open a new message in your e-mail client and prefix the report with any information that might help us understand the problem, or save it as a Zip file that you can attach to an e-mail message with helpful information. Our developers and support staff will receive the message and look into it right away.