Can’t use a saved Login

If you are having troubles saving or using a Login item, here are a few known limitations and workarounds.

Login fails

If you have a saved Login that is not working, it may need to be re-saved. This can help if the web site has been changed since 1Password stored information about the login form, or if the Login was imported from another system that did not store the required information.

Try logging in manually without using 1Password (you may need to copy and paste the password from the main 1Password application). If you are able to log in (that is, if the saved password is correct), then log out and log in again, but this time save a new 1Password Login before submitting the login form. Log out yet again, and see if the newly saved Login item works.

JavaScript interference

If you’ve tried creating a new Login item, but logging in with 1Password still doesn’t work for this site, it’s possible that the site designers are using some JavaScript “tricks” in handling the login form submission. Some Javascript code can interfere with 1Password’s “auto-submit” feature and cause it to fail.

To see if this is the cause, try disabling auto-submit: click the 1Password button in the browser’s toolbar, and uncheck the Auto-Submit Logins checkbox in the dialog box that appears; then try logging in again using 1Password. If Autosubmit was indeed the cause, you can re-enable the Auto-Submit Logins option in the 1Password dialog box, and just disable auto-submit for this item: in 1Password, edit the item, and set its Submit setting to Never.

Adobe Flash

1Password is unable to save and restore logins for sites that use Adobe Flash. As far as we know, no browser password manager anywhere supports Flash-based sites because it is a proprietary solution and does not interface with the browser much at all.

After working with a Flash consultant and reviewing the latest APIs provided by Adobe we found it is still not possible unless websites modify their code to allow it.

Most websites realize the problems with using Flash and provide a standard HTML login page as well. If you cannot find one, the only workaround is to save the username and password in 1Password and copy and paste it whenever you need to log into the site.