Missing 1Password Icon in Web Browser
There are several configuration issues that can cause the 1Password extension to fail to load in your web browser. Below are several troubleshooting tips to fix the issue.
1. Use Latest Version of 1Password
When encountering browser integration issues, the first step is to ensure you are using the latest version of 1Password. Try upgrading to the latest version by clicking 1Password > Check For Updates from within the main 1Password application.
Note that takes time for 1Password to add support for a new browser version into an official release. Often there is support for new versions in a beta release (i.e. a release that has not been rigorously tested yet). If you want to be on the cutting edge you can enable betas in the 1Password > Preferences > Updates window.
2. Safari and Non-Firefox Browsers
This section applies to all the supported browsers, except Firefox and Flock.
2.1 Snow Leopard Users
In 1Password 3, full support for 64-bit Safari is available, but in 1Password 2, Snow Leopard users need to configure Safari to run in 32-bit mode.
To do this, use Finder to locate Safari and then ctrl-click on it and select Get Info. Enable the Open in 32-bit mode checkbox as shown here:
Note that the Open using Rosetta checkbox must be disabled. After doing this, restart Safari and see if 1Password loads.
2.2 Manually Add 1P Icon
Sometimes the 1Password icon cannot be automatically to the toolbar. Try ctrl-clicking on the Safari toolbar and select Customize Toolbar…; this will bring up this window:
If you see the 1Password icon there then just drag it to your Safari toolbar. If not, proceed to the next step.
2.3 Reinstall Browser Extension
Load the main 1Password application, go to the preferences, select the Browsers tab as shown here:
There needs to be a checkmark in the box next to Safari.
If it is already checked, then toggle it (uncheck the box and then place a check in it again) and restart Safari.
Still no icon? Proceed to next step.
2.4 Reinstall Input Manager
Click on the Gear icon on the Browsers tab and select Remove Input Manager as shown here:
After removing, select the Gear icon again and select Install Input Manager.
Restart Safari and you should now have a 1Password icon in Safari.
2.5 Other Plugins
Sometimes 1Password is able to load fine, but the icon never appears in the toolbar or in the Customize Toolbar window. If you are missing the icon but are able to use the CMD-\ restore login keyboard shortcut and see 1Password listed in the context menu, then 1Password has loaded fine and the problem is likely a conflict with another extension. For example:
- There is a known conflict with EverNote, and we posted a potential solution to keep 1Password’s button in Safari 4’s toolbar that we found on the EverNote GetSatisfaction page.
- There is also a known conflict with Saft where the very first window created will not have the 1P icon, but subsequent windows will have the icon.
If you are experiencing this issue, as a test, try removing the other plugins and see if the behaviour changes. Alternatively, you can decide to use the “key” in the Main Menu instead. You can access all of the 1Password features from the Main Menu by going to the 1Password > Preferences > Browsers window, and enabling the Display in Main Menu option in the Advanced menu (i.e. under the “gear”).
2.6 Snow Leopard Users and Folder Permissions
On Snow Leopard, 1Password 2 needs to update this file:
/Applications/1Password.app/Contents/Resources/SupportedBrowsers.plist
Normally 1Password will update this file for you automatically, but your user account must have the required permissions to edit it. If you do not have permissions, you can fix this as follows:
- Use Finder to navigate to /Applications/1Password.app
- Right-click 1Password.app and choose “Show Package Contents,” then browse to the Contents folder.
- Ctrl-click on the Resources folder and select Get Info.
- In the Info window, at the very bottom, you will see a Sharing & Permissions section. Add yourself as a user who is allowed to read and write the file by clicking the + button and then double clicking on your name. At this point OS X should prompt you for your admin password.
- Open the Resources folder and ctrl-click on SupportedBrowsers.plist and select Get Info.
- Give yourself read and write permissions to SupportBrowsers.plist using the same process described in step #4.
Now that you have write permissions to the SupportedBrowsers.plist file, you can now restart 1Password and it will automatically update the file for you. You can now restart Safari and the 1P icon should return.
If the icon is still missing, open /Applications/1Password.app/Contents/Resources/SupportedBrowsers.plist and search for Safari. The MaxBundleVersion should say 6532. For example, this is the relevant part of the file with the new version number:
<key>com.apple.Safari</key> <dict> <key>ClassName</key> <string>OPWebKitPlugin</string> <key>MaxBundleVersion</key> <string>6532.0</string>
If it is not 6532, edit it and save the file. If the file cannot be saved, double check the permissions of the file and the Resources folder.
3. Firefox and Flock
In the sections below, “Firefox” is meant to mean “Firefox or Flock”. They are based on the exact same browser technology so we tend to just call them both Firefox as it is the most popular.
3.1 Complete Reinstallation of Extension
Sometimes Firefox remembers information about a previous version of 1Password. This issue can be solved by performing a full reinstall of the extension.
To do this, click 1Password > Preferences > Browsers and uncheck the box beside Firefox. This will uninstall the Firefox extension. Then, start Firefox and verify that the 1Password extension is gone.
Verifying the extension is really gone is the most important part! Be sure to check the Tools > Add-ons window in Firefox and ensure 1Password is NOT listed.
Assuming the extension is not listed in Firefox, install the extension again by re-enabling the checkbox in 1Password’s Browser preferences pane. When you start Firefox again the 1Password extension should appear and any caches Firefox may have had should now be gone.
3.2 Install in /Applications
Sometimes the install location of 1Password and Firefox/Flock can cause issues, especially when the path includes spaces and other “special” characters. Make sure the 1Password and Firefox/Flock applications are stored in the /Applications folder and then repeat the Complete Reinstallation of 1Password Extension steps above.
3.3 Test Using a Fresh Profile
In rare cases your Firefox Profile may be conflicting with 1Password. Most often this is a result of migrating a profile from earlier versions of Firefox or from a Windows/Linux machine. You can test if this is the cause in your case by Creating a New Firefox/Flock Profile.
4. NetNewsWire and Fluid
In NetNewsWire and Fluid, 1Password does not add an icon to the toolbar. Instead, all of 1Password’s features are available in the contextual menu, which you can access by ctrl-clicking (or right-click) to display. You need to ctrl-click on the web page itself as doing so on an input fields (i.e. a text field) will not show 1Password.
Another option is to add 1Password to the Main Menu. You can enable this by going to 1Password > Preferences > Browsers, clicking the advanced icon (i.e. the ‘gear’) and enabling Display in Main Menu.
If the 1Password menu item is not in the context menu, follow the Safari steps mentioned in section 2.
5. Nothing Worked; Now What?
If all these steps fail, generate a Diagnostics Report by selecting Help > Troubleshooting > Diagnostics Report and see if any known configuration issues are reported. If no suggestions are given, please let us know!